youPlus Privacy Policy
Introduction
youPlus collects personally identifying information about you either through our website or our Customer Connection Team only when you specifically and knowingly provide it to us. Your designated coach, the Customer Connection Team and, under exceptional circumstances, your assigned stand-in coach, is dedicated to providing you with a life-changing service. The more we know about you, the better we can serve your needs. We recognize that we need to earn your trust, and firmly believe that you should know exactly what personally identifying information we collect and how we're going to use it before you share it with us.
Basic Statement
Personally identifying information that you provide to youPlus will not be made available to third parties at all. youPlus collects personally identifying information about you only when you specifically and knowingly provide it to us. Your personally identifying information will be used to personalize your experience with the youPlus website and the Customer Connection Team, or for such other purposes as are described at any point where the youPlus website or the Customer Connection Team collects this information from you.
The youPlus website and the Customer Connection Team may make aggregate information about our customers (e.g. overall statistics) available to third parties for advertising and other purposes. Information that personally identifies you will be kept strictly confidential. Personally identifying information which you choose to provide to another party or website will be subject to their privacy policy. For example, if you purchase goods or services online from a partner site you found while searching the youPlus website, information you provide to that merchant is subject to their privacy policy rather than ours.
What is "Personally Identifying Information"?
"Personally identifying information" is information that can be explicitly used to identify and/or contact you as an individual. This includes information like your real name, e-mail address, mailing address, phone number, credit card number, etc. Information that, by itself, cannot be explicitly linked with your "real" identity is not considered personally identifying. Examples of this are favorite or bookmarked websites, or your preferences with respect to how you wish to see a given page or site set up according to the selections you choose. On occasion, in future releases of the youPlus website, we may ask you for personal information such as your name or address. We do this when you register for contests/promotions or services that require registration or subscription. The youPlus website and the Customer Connection Team would need to collect this information for fulfilling prizes, and for tracking/verifying compliance with youPlus website policies. It may also be needed for purposes of compliance with federal, provincial and local laws and/or for editorial and feedback solicitation purposes. When we intend to use your personal information, we tell you up front. This way you can decide whether you want to give us the information or not.
Use of Cookies
Cookies are pieces of information that a website transfers to an individual's computer hard disk for record-keeping purposes. Cookies can make a website more useful by storing information about your preferences on a particular site, like what items you have in a "shopping cart" for an online store. The use of cookies is an industry standard, and many major websites use them to provide great features for their customers. The youPlus website has two primary uses for its cookies. First, we use them to specify unique preferences. Secondly, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the youPlus website service that our visitors find valuable. While both of these activities depend on the use of a "cookie," visitors to the youPlus website always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the youPlus website service may not function properly if you refuse cookies.
Links to Other Sites
Users should be aware that when you are on the youPlus website, you could be directed to other sites. Although we only link to close partners, know that their websites that are beyond our control. There could be links to other sites from the youPlus website pages that take you outside our service. The youPlus website's policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond the youPlus website's control, and is not to be applied in any manner contrary to applicable law or governmental regulation.
E-mail to Us
When you send us e-mail, we will use your name and e-mail address only to respond to the e-mail you write to us with. Your e-mail may be shared with appropriate people within the organization to help us respond and improve your experience with youPlus.
Changes to this Policy
From time to time, youPlus may introduce new products and services to its users and members. youPlus reserves the right to modify this policy at any time by notifying customers, via the youplus.com site, of a new privacy policy. You can send e-mail (privacy@youplus.com) to us with any further questions.
